East Midlands Chamber

REF NO. EMC24

International Trade Services Adviser

Ongoing (we close ongoing adverts once sufficient applications are received)

£22,000 to £23,500 per annum (pro rata for part time)

Permanent, full-time (35 hours per week). Part time also considered at a minimum of 28 hours per week

Nottingham with agile working. Additional travel may be required between offices

Find out how to apply

scroll down to read full details and instructions on how to apply

Overview

Why the post exists

The range of International Trade services provided by the Chamber has developed in recent years resulting in new business opportunities and team growth.

In this newly created role, you will become an accredited adviser following successful completion of the training and examinations programme (full training included) providing cover across one or more International Trade services such as Export Documentation, Arab & Egyptian Documents, Customs Declarations and ATA Carnets.

You will need to be adaptable, able to learn through on-the-job training and formal qualification routes, contribute positively and professionally to the service and be a great team player. Previous experience in International Trade would be useful but not essential.

Overview

Key areas of responsibility

After initially focusing on gaining an understanding of the department, its function and the wider company, you will be enrolled in an extensive internal and external training programme including undertaking examinations to be come an accredited adviser.

Once trained you will work closely with International Trade Services and Customs Advisers to complete import and export documentation, customs entries and/or ATA Carnets on behalf of our customers.

Attention to detail, a high level of accuracy, excellent record keeping and existing competence with Microsoft office is essential to succeed. Building and maintaining relationships with team members and our customers including being well informed to deal with enquiries and sell services are also key activities.

Overview

Ideally applicants will possess

  • Excellent organisational and administrative skills
  • High level of attention to detail.
  • Driven to ensure accuracy in own work.
  • Be dependable, reliable and committed to being a team player.
  • Willing and able to learn including undertake examinations.
  • Share knowledge and best practice once learnt.
  • Previous experience in an administrative role.
  • Uphold professionalism and compliance whilst providing good customer service.

For more information please click here to view the job description and person specification.

Benefits

What you can expect in return

#1

25 days holiday plus bank holidays each year (pro rata for part time)

#2

8% employer contribution to pension scheme (non-contributory for employee)

#3

Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more

#4

Your Birthday off plus an extra day of leave after 5 and 10 years' service

#5

Life assurance (death in service support scheme) for your beneficiaries

#6

Dress for the day policy and agile working practices (role dependent)

#7

Two CSR days to take per year (volunteering activity)

#8

Access to tax-free childcare and Bike2Work schemes

#9

Special leave for bereavement, compassionate leave & dependent related time off

#10

Learning and development opportunities

#11

Flexibility to take unpaid leave, paid study leave & special leave for territorial army

#12

Recognition and engagement schemes including our Our Stars

#13

Tax free 45p per business mile for cars (up to 10,000 miles per year)

#14

Employee social events

Company Overview

About us

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.

How to apply

Found a great role? It’s easy to work for us. Simply follow the three steps below. If you have any questions, please get in touch.

Complete our equality, diversity and inclusivity (EDI) monitoring form here. You can learn about why we collect this information and how it is utilised in the form introduction.

Send your CV and a covering letter detailing why you believe that you will add value to the role and the Chamber to recruitment@emc-dnl.co.uk with the subject line as the vacancy reference, EMC24.

Alternatively, post your application to: FAO HR department, East Midlands Chamber, Commerce House, Millennium Way, Dunston Road, Chesterfield, S41 8ND

Applications that do not include both a CV and covering letter will not be considered.

If you’re successful at this stage, you will be invited for an interview. If you’re unsuccessful, the Chamber’s HR team will let you know by email.

First, you’ll be invited to interview either virtually via Microsoft Teams or onsite at one of our offices (role dependent). If your interview goes well, you may invited to attend a second interview or offered the role. Some interviews might require you to compile some research or to prepare a presentation. At the end of the interview, the interviewer will confirm the timeline for next steps.

Interviews usually last around an hour with a mix of competency based interview questions, and in some cases, we might ask you to carry out some practical exercises.

Decisions will be made at each stage of the process, as we score applicants against the role criteria. If you’re successful, we will contact you to make an offer. This will be followed up in writing and a contract will be sent to you once a start date is confirmed. You will receive information on your induction and what you will do on your first day. If you have any questions, please just get in touch.

If you’re unsuccessful, we will either write to you or contact you by telephone, and if you’ve attended an interview we’re more than happy to provide feedback. You’re welcome to apply again for another role in the future.

Chamber Statement

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader.

All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform recruitment@emc-dnl.co.uk of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.