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Description

Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this.

Overview

Course programme in detail

By the end of the course, delegates will:
- Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each.
- Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
- Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground.
- Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships.

Outcome

The course will enable participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. The course will provide practical ways to maintain positive relationships and to avoid hostile situations which could escalate.

The course is for any manager or individual who comes into conflict situations with others, or is required to diffuse difficult situations.

Additional Information

Lunch and refreshments are provided as part of this course. Please note, there is no requirement for delegates to bring any stationery or IT equipment unless otherwise stated in the joining instructions.

This event is available for: Members and Non Members

9:30am - 4:30pm

Challenge Consulting, Nottingham, NG14 6EH

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Members must Sign in / Register to purchase member only tickets

Price Type

Clear

*All our business prices are excluding VAT at 20%.

For further information on this event, please contact Business Training Team on 0333 320 0333 or email business.training@emc-dnl.co.uk

Presenters & Panelists

Challenge Consulting

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Handling difficult situations and people

Description

Overview

Outcome

Additional Information

Presenters & Panelists

Challenge Consulting

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