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Description

This course will focus on identifying blockers to customer satisfaction and suggest ways to improve the overall customer journey. It will include content around good practice in customer care and encourage participants to consider ways in which they can contribute to creating customer delight for clients, colleagues and stakeholders.

The aim of the course is to equip participants with the knowledge, understanding and practical skills to become more effective in their current role and to provide confidence and competence to progress within a customer focussed environment

Overview

This is a 4 session course including a tutorial and workshop on the final day.

Day 1 – 9 June 2025
Induction and Introduction to fulfilling customer requirements

Day 2 – 16 June 2025
Understanding and maintaining customer relationships

Day 3 – 30 June 2025
Providing a quality service

Day 4 – 7 July 2025
Tutorial assessment and practical workshop

Assessment is via a range of activities based on the delegates’ own work place, bringing about tangible improvements in working practices and in customer relationships.

For a more detailed outline of each days content, please contact business.training@emc-dnl.co.uk

Outcome

Delegates will be encouraged to consider the information and service guarantees set by their own company and to suggest how these can be improved and how to deal with situations when things go wrong, including dealing with customer complaints. Interpersonal communications, influencing and how to diffuse difficult situations will all be included as part of the course.

Additional Information

What is ILM
By completing the programme you can be sure you will be gaining a recognised and prestigious qualification through a well known and respected awarding body. ILM is a leading professional membership body with a growing membership of more than 22,000 practising managers.

Why complete the programme through the Chamber and Challenge Consulting.
Challenge Consulting are one of the oldest established ILM centres with a proven track record of delivering excellent programmes. For this reason, Challenge Consulting has been awarded ‘direct claim’ status by ILM, which allow assessment decisions to be made immediately by the assessors, due to their commitment to quality of delivery and ability to make programmes applicable and relevant to attendees. Challenge have been the largest provider of ILM qualifications in the East Midlands since 2012, registering more students each year than any other ILM Centre.

Programme Delivery
Challenge Consulting have an ethos of tailoring delivery to participants in order that they can directly apply what they have learned within their work. Group sizes are kept to a maximum of 12.

This event is available for: Members and Non Members

9th June 2025

9:30am - 4:30pm

Challenge Consulting, Nottingham, NG14 6EH

Select your tickets

Members must Sign in / Register to purchase member only tickets

Price Type

Clear

*All our business prices are excluding VAT at 20%.

For further information on this event, please contact Business Training Team on 0333 320 0333 or email business.training@emc-dnl.co.uk

Presenters & Panelists

Challenge Consulting

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About

ILM Level 2 Award in Customer Care

Description

Overview

Outcome

Additional Information

Presenters & Panelists

Challenge Consulting

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