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Description

Negotiation with your customer presents the dual challenge of achieving the results you want, and at the same time maintaining and building upon your relationships with your customer. This webinar covers ways to avoid strained relationships, and to focus on the positive behaviours needed to help both parties to win.

The aim of this session is to provide participants with an understanding of human behaviour and negotiation to see how they can work well with customers to maximise results - developing a culture of involvement, and co-operation when negotiating.

Overview

Who should attend?
Anyone involved in negotiating with customers, and who would like to negotiate more effectively by developing a climate of trust, enthusiasm, and willingness to work together to maximise results and maintain the relationship.

What’s covered:
• Good negotiating behaviours
• 5 Key persuasion methods
• Communicating with impact
• Adapting to your customers style of negotiation
• The negotiation cycle
• Do’s and don’ts with customer negotiation

Outcome

What outcomes will be achieved?
At the end of the webinar delegates will:

• Be able to use positive negotiation behaviours
• Understand the 5 key persuasion methods
• Be able to communicate with impact
• Know how to adapt to the client’s approach
• Understand the stages of the negotiation cycle
• Be able to apply the do’s and don’ts of negotiation

Additional Information

Eligibility:
This workshop is open to established enterprises located in Derby, Derbyshire, Nottingham and Nottinghamshire.

The project is funded by EMCCA’s UK Shared Prosperity Fund allocation and is delivered by East Midlands Chamber.

By booking onto this event you are confirming your agreement of both the Data Protection and UK Subsidy Control Statements below.

This event is available for: Eligible SMEs

9:30am - 11:00am

Online

This is a funded event and will be subject to eligibility questions during the checkout process to ensure you match the required criteria.

Members must Sign in / Register to purchase member only tickets

In stock

*All our business prices are excluding VAT at 20%.

For further information on this event, please contact Hannah Kerridge on 07741 163242 or email hannah.kerridge@emc-dnl.co.uk

Presenters & Panelists

Charles Barnascone

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About

Negotiating with your Customer - Hints and Tips

Description

Overview

Outcome

Additional Information

Presenters & Panelists

Charles Barnascone

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