Membership Account Manager

Are you a self-starter who enjoys learning about a range of services and support to help businesses? Do you enjoy fostering meaningful relationships with businesses? Are you a champion for customer service excellence? Can you deep dive into Chamber services to boost member engagement? If so, you could be our next Membership Account Manager.

You’ll play a pivotal role in building and maintaining strong relationships with businesses (our members), ensuring their needs are met, and maximising the value of their membership through raising awareness about our services, including via organising and delivering member events to maximise engagement.

You will contribute to the continuous improvement in the customer journey, and drive member satisfaction and retention. You must be dynamic, passionate and comfortable interacting with businesses by phone, video call, in writing and in-person. The role involves working on Dynamics CRM and other Microsoft Software which you will need to be comfortable and competent in using.

• Implement a structured approach to managing diverse member accounts across various industries and business sizes.
• Develop and maintain positive relationships with members to ensure their satisfaction and loyalty.
• Interact effectively with members through multiple channels including phone, video calls, social media, email, and in-person meetings.
• Engage confidently in both one-to-one and one-to-many communication scenarios.
• Educate members about Chamber products and services to help members extract full value from their membership.
• Adhere to structured processes to ensure efficient and effective member management.
• Encourage active participation in Chamber activities and utilisation of services.
• Identify opportunities to increase member involvement and satisfaction.
• Contribute to the ongoing enhancement of the department.
• Stay informed about Chamber offerings to provide up-to-date valuable information to members.
• Manage member information via the CRM system to track member interactions and maintain accurate records.
• Successfully organise and deliver member focused events, virtually and face-to-face, ensuring delegate satisfaction.
• Generate suitable bookings for member events and maximise engagement including attendance.
• Collaborate across functions to aid the member experience.

For more information please click here to view the job description and person specification.

• Relevant and demonstrable experience in sales, customer service and account management by phone, online and face-to-face, in a B2B environment.
• Experience of working with a diverse range of businesses at all levels.
• Good organisational and administration skills.
• Strong, professional communication skills at all levels (written and verbal).
• Proficiency in CRM software.

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.