Workshop

Negotiating Sales through Excellent Customer Service

Sales

Event Banner Image
Description
Great customer care is likely to lead to additional sales opportunities, as long as your customer care people know how to spot and develop those opportunities and you have the right product/ service offer.
Negotiation with your customer presents the dual challenge of achieving the results you want, and at the same time maintaining and building upon your relationships with your customer.

The aim of this action planning workshop is to provide delegates to see how they can work well with customers to maximise results and relationships whilst developing a culture of involvement, and co-operation when negotiating.
Overview
Who should attend?
Anyone involved in developing and delivering your product/ service offer and negotiating with customers. Anyone who would like to negotiate more effectively to maximise results and maintain the customer relationship.

What’s covered:
• The differentiated service offer: what sets you apart?
• Asking good questions: know your client.
• Helping the client understand their problem and your solution.
• Understanding client buying motivators
• Good negotiating behaviours
• 5 Key persuasion methods
• Adapting to your customer's style of negotiation
• The negotiation cycle
• Do’s and don’ts with customer negotiation
Outcome
What outcomes will be achieved?
• Be able to communicate your differentiated offer
• Have the questions to understand the client's problem
• Know how to link client buying motivators to your offer
• Be able to use positive negotiation behaviours
• Understand the 5 key persuasion methods
• Understand the stages of the negotiation cycle
• You will leave with practical actions that you can implement in your business straight away
Additional Information
Eligibility:
Workshops are open to start-up and established small to medium sized enterprises located in the following local authority areas taking part in the East Midlands Chamber's Accelerator project:
Amber Valley; Ashfield; Bassetlaw; Broxtowe; Chesterfield; Derby; Derbyshire Dales; Erewash; Gedling; High Peak; Leicester City; Mansfield; Newark & Sherwood; North East Derbyshire; Nottingham; Rushcliffe; South Derbyshire.
(Please note: Businesses based in districts not participating in the Accelerator project i.e. Bolsover; Leicestershire) may attend providing they are members of East Midlands Chamber. In such instances, please contact the Events and Engagement Officer who will approve your booking.

Important:
Please only book if you are confident you can attend. Our workshop places are limited, and by reserving a spot and not attending, you are preventing someone else from participating. If you miss three or more events, you may be declined access to future sessions.

The Accelerator project delivers online webinars and full-day workshops. The webinars are designed as one-hour taster sessions and the workshops as full-day training sessions which are designed to provide delegates with an actionable plan and strategy.
This project is funded by the UK Government through the UK Shared Prosperity Fund (UKSPF) and is delivered by East Midlands Chamber.

This event is available for: Eligible SMEs

9:30am - 4:00pm

Lee Wood Best Western, Buxton, SK17 6TQ

This is an external event, and you will be directed to a different website.

Members must to purchase member only tickets

Register Now

*All our business prices are excluding VAT at 20%.

For further information on this event, please contact Hannah Kerridge on 07741 163242 or email hannah.kerridge@emc-dnl.co.uk

Presenters & Panelists

Charles Barnascone
Learn more

Events

You may also like

Negotiating with your Customer: Hints, Tips and Tools

18th February 2025

09:30 - 11:00

FREE

Generating and Winning New Sales

16th January 2025

09:30 - 16:00

Duckmanton , S44 5HY

FREE

Negotiating with your Customer: Hints, Tips and Tools

10th December 2024

09:30 - 11:00

FREE

Selling for non-sales people

10th July 2025

09:30 - 16:30

£285.00 - £370.00