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Description

How we answer telephone calls can be so important, it can make a difference between loosing or keeping a customer or supplier.

Overview

By the end of the course, delegates will:

- Understand the advantages and limitations of their own telephone style, and identify development areas.
- Recognise the challenges of communicating over the telephone and how to overcome
them.
- Use techniques to be more effective over the telephone
- Plan telephone calls successfully
- Manage “difficult” calls, while remaining calm and in control.

Outcome

This is a practical course that challenges attendees to understand the strengths and weaknesses of their current telephone style, and help them develop more confident and successful telephone behaviours.

This course is for anyone who needs to use the telephone to communicate effectively with customers, suppliers or colleagues.

Additional Information

Lunch and refreshments are provided as part of this course.

Please note, there is no requirements for delegates to bring any stationery or IT equipment unless otherwise stated in joining instructions.

This course is being delivered in collaboration with our training partner, Challenge Consulting and will be held at their purpose-built training centre in Nottinghamshire and is limited to a maximum of 12 delegates.

This event is available for: Members and Non Members

9:30am - 4:30pm

Challenge Consulting, Nottingham, NG14 6EH

Select your tickets

Members must Sign in / Register to purchase member only tickets

Price Type

Clear

*All our business prices are excluding VAT at 20%.

For further information on this event, please contact Business Training Team on 0333 320 0333 or email business.training@emc-dnl.co.uk

Presenters & Panelists

Challenge Consulting

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Effective telephone techniques

Description

Overview

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Additional Information

Presenters & Panelists

Challenge Consulting

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